Frequently Asked Questions
Find answers to some of the most common questions about Aafaq Bookstore, online orders, delivery, Click & Collect and our London store.
1. What is Aafaq Bookstore?
Aafaq is a books and publishing business with roots in Kuwait, working across publishing, book distribution and bookselling.
Our London bookstore offers a selection of Arabic and English books for customers in the UK.
2. Where is Aafaq Bookstore London located?
Aafaq Bookstore – London Branch
165 Edgware Road
London W2 2HR
United Kingdom
Please visit our Our Location page for further information and current opening hours.
3. Do you sell both Arabic and English books?
Yes. We offer books in both Arabic and English across a range of subjects and categories.
Availability may vary depending on current stock.
4. Can I order books online?
Yes. Items available for online purchase can be ordered directly through our website.
All orders are subject to stock availability and successful payment.
5. Do you offer Click & Collect?
Yes. Where available, you can select Click & Collect from our London branch during checkout.
Please wait until you receive confirmation that your order is ready for collection before visiting the store.
6. How long does UK delivery take?
Delivery times depend on the delivery service selected, destination and carrier.
Estimated delivery information will be provided during checkout and in your shipping confirmation.
Please see our Shipping & Delivery page for further information.
7. How can I track my order?
Where tracking is available, you will receive tracking information once your order has been dispatched.
You can use the tracking details provided to follow the progress of your delivery.
8. Can I return an online order?
Eligible purchases may be returned in accordance with our Returns & Refunds Policy and your applicable consumer rights.
Please refer to our Returns & Refunds page for further information.
9. What should I do if my order arrives damaged or incorrect?
Please contact us as soon as possible and provide your order number together with details of the issue.
We may ask you to provide photographs or other information to help us review the matter.
10. What if the book I want is out of stock?
Stock availability changes regularly.
If a title is currently unavailable, you can check the website again later or contact our team for further information.
11. Can you help me find a particular book?
Yes. Our team will be happy to help you check whether a particular title is currently available.
If possible, please provide the book title, author or ISBN.
12. How can I contact Aafaq Bookstore?
If you have a question about an order, a book or our London store, please contact our team.
Email: info@aafaq.co.uk
Telephone: +44 20 3488 0144
For our store address and opening hours, please visit our Our Location page.
If you cannot find the answer you are looking for, please contact our team and we will be happy to assist you.
